Below is some advice to help you solve the more common difficulties our clients face. You never know it could be something simple.
If you find the following information useful then it might be a good idea to print off this page and file it in case of emergencies. A print friendly version is available here.
Internet ADSL connection failure
When your internet connection fails we recommend the first thing
to do is to check all physical cable connections to and from your
PC and router/modem.
Turn off your PC or laptop, and then switch off your router (normally
there is an on/off switch on the back)
Wait 10 seconds before switching on first the router and then your
PC or laptop.
Give your computer time to completely start up and try again.
If this procedure fails contact
us for more advice.
Virus Alerts popping up
Sometimes these can be bogus and quite convincing. Please ensure
they are genuine popup windows from you antivirus program. If in doubt
close all windows and run an antivirus scan directly from the antivirus
program.
If this the popup still appears after the antivirus has run please
contact us
for more advice.
Computer going slow
Firstly close all applications and reboot.
If the problem persists try uninstalling any programs that have recently
been installed.
Perform a disk cleanup (START button --> All Programs --> Accessories --> System
tools).
Also update your spyware and antivirus software and run system check.
If you are not sure about doing this please contact
us first
Not receiving email
Firstly close all programs and reboot.
Check your internet connection, it might be you have lost the whole
connection. If so please refer to the advice on internet
connection failure.
If you use outlook, or a similar program, try accessing you email
directly through webmail to see if the service is down. In which case
you will have to ring your service provider.
If none of this helps, please contact
us for more advice.
click
here
to download the document
